Jake Warren

Jake Warren has a strong background in customer support, having held various roles in this field over the years. Jake currently serves as the Director of Customer Support at Iodine Software, where Jake oversees a team of approximately 100 employees supporting a portfolio of over 25 products. Jake's experience includes leading front-line teams, managing personnel requests, handling incident management processes, and contributing to the development of the company's customer portal. Jake's skills in leadership, process improvement, and strategic planning make him a valuable asset in the customer support industry.