ipSCAPE
Mandy Mei CPA has over 13 years of work experience in finance and accounting. Mandy most recently worked as the Finance Director and Company Secretary at ipSCAPE, where they managed reporting, budget strategies, and tax compliance for the group. Prior to that, they were the Company Accountant at ipSCAPE, where they handled financial reporting, budgeting, tax lodgements, and payroll. Mandy also has experience as a Financial Accountant at AFS Technologies, Inc., where they produced financial reports, managed cash flow, and performed auditing. Earlier in their career, they worked as an Accountant at Speedscan and as an Assistant Accountant at PNW International Pty Ltd. Mandy has demonstrated proficiency in financial systems, problem-solving, and team leadership. Mandy is detail-oriented and able to work in a fast-paced environment.
Mandy Mei CPA completed their Master of Commerce degree in Professional Accounting at the University of Sydney from 2003 to 2004.
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ipSCAPE
ipSCAPE is a true cloud customer experience technology solution that is feature rich, scalable and offers advanced integration capabilities. Our multi-channel solution includes: - Voice - Web Chat - Email - SMS and is full of features such as: - Dialler - Call Recording - IVR - Scripting - Wallboards and Reporting - CRM integration - Pre-built CTI Adaptor for Salesforce, ZenDesk and ServiceNow, Microsoft Dynamics 365 - Web services integration - Javascript API Official Partner of Microsoft Contact us if you would like to: Increase Sales: Outbound dialler increases your agent contact rates by only connecting a call to an agent if there is a person on the other line, removing wait times when calls transfer to voicemail or go unanswered. Improve Agent Productivity: The Agent Toolbar enables agents to manage a multichannel customer experience, whether a communication is made through Voice, WebChat, Email or SMS. Achieve a Single View of the Customer: ipSCAPE can be integrated with any CRM to provide a single-screen experience, boosting agent productivity. Be Flexible and Scalable: ipSCAPE can be accessed anywhere and ensures business continuity. Should one site be compromised, calls can be redirected to another site in minutes. A business can also scale up or down during busy periods as an agent instance can be created easy. Enable Customer Self-service: IVRs can be easily created and customised enabling customers to self-serve. IVRs can also be integrated with a web-service to create an ‘intelligent’ IVR that can feed customer information such as an account balance. ipSCAPE Pay can also be utilised to take payments in a PCI compliant manner. Achieve Compliance: Call Recordings, Quality Assurance modules and features such as ‘Play Announcement’ are all included in ipSCAPE #ContactCentre #CCaaS