Fiona Robertson

Fiona Robertson is a professional with extensive experience in customer service training and development. Currently serving as a Customer Service Training and Development Specialist at IRIS Software Group since February 2021, Fiona previously held various roles at Jet2.com and Jet2holidays as a Ground Operations Trainer from April 2019 to February 2021. Fiona's career began at BP Chemicals as an Apprentice Instrument Technician, followed by a position as a Customer Service Advisor at Lloyds TSB Bank. The journey continued at Thomas Cook, where Fiona worked in multiple roles, including Learning & Development Consultant, Games Time Programme Host, and Call Excellence Coach, spanning two decades from May 1998 to November 2018. Fiona's educational background includes studies at Cumbernauld High School, completed in 1993.