Isentia
Melvic Fernandes has extensive experience in client success and customer service, currently serving as the Client Success Team Supervisor for Isentia in Australia and New Zealand, providing parental leave cover for the Client Success Director. Prior roles at Isentia include Client Success Team Lead and Account Executive, where responsibilities included assisting clients in developing communication strategies and providing media coverage. Previous positions include Customer Service Representative at Aegis Services Australia, Hospitality Host during the Australian Open, and various roles in marketing and media management. Melvic holds a Master's Degree in Communication and Media Studies from Victoria University, along with additional qualifications in Entrepreneurship, Business Management, and Finance.
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Isentia
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Isentia Group Limited is a media intelligence company. The Company is engaged in the provision of media intelligence services to public and private sector clients through media database, media release distribution, media monitoring, social media monitoring, media analysis and content marketing. The Company's segments include Australia and New Zealand (ANZ) and Asia/Rest of the World (Asia/RoW). The Company has developed and hosted a range of Software as a Service (SaaS) platforms, such as its Mediaportal that provide customers access to time critical information, as well as tools to analyze and report on media intelligence. The Company provides social media insights and monitoring, quantitative and qualitative analysis, and analysis required by customers. The Company develops content marketing strategies and digital content. The Company uses Communique, a workflow management platform to handle the production process.