Ahmed Abd Elshafy

Ahmed Abd Elshafy is a seasoned Senior Application Support Engineer with extensive experience in managing complex technical issues across various platforms. Currently employed at IST Networks since July 2023, Ahmed handles contact center issues involving technologies such as Cisco and Genesys. Previously, at Fivos from September 2018 to August 2023, responsibilities included resolving application, database, and system issues while ensuring system stability post-releases. Experience at Rosenfield Egypt involved client follow-up for customer satisfaction and providing ongoing support, along with modifying PL/SQL packages as necessary. Prior roles at Universal Payment Services and Xceed focused on reporting system problems and delivering operational status updates. Ahmed holds a Bachelor's Degree in Computer Science from the Faculty of Computer and Informatics, completed from 2009 to 2013.