Lee C.

Lee C. is an experienced Service Delivery Manager at IT BY DESIGN, focusing on driving growth and improvement for the MSP Dedicated Engineer product. Previously, Lee served as Director of Services at Fidelus Technologies, where leadership resulted in a 35% efficiency increase and maintained an impressive average net promoter score of 78. As a freelance lyricist and librettist, Lee is an alumnus of the BMI Lehman Engel Musical Theatre Writer's Workshop. Additional roles include professional corporate trainer and client relationship manager, emphasizing customer satisfaction and team development. Lee C. holds a Bachelor of Fine Arts in Musical Theatre from Syracuse University and continued education at Villanova University.