Shawn Dooley

Shawn Dooley is a highly experienced professional in customer success enablement, currently serving as a Senior Manager at Iterable since January 2022, where significant contributions include the optimization of customer success platforms and improvement in onboarding processes. Prior to Iterable, Shawn held pivotal roles at Numerator, where achievements encompassed the development of a comprehensive training program and enhancement of client satisfaction metrics. Experience also spans positions at Market Track and Cision, focusing on client relationship management, training facilitation, and engagement strategies. Shawn possesses advanced degrees in Journalism and Management and Leadership from Webster University.