Scott Jones

Incident Manager at Jaja Finance

Scott Jones is an experienced Incident Manager currently employed at Jaja Finance since May 2021, with a robust background in IT incident management developed during a tenure at First Direct from January 2007 to May 2021. At First Direct, Scott held the role of IT Incident Manager, overseeing the management of IT service incidents 24/7, ensuring recovery in line with service level agreements, and fostering strong relationships with IT colleagues to enhance service delivery. Prior to that position, Scott served as a Senior Customer Service Associate in the Mortgage Serving Department, where responsibilities included addressing technical mortgage queries, coaching team members, and managing customer complaints.

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Jaja Finance

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Jaja is a fintech company that provides digital and physical credit cards and other financing services. It operates an online finance platform offering digitally-led products with a focus on simplicity, functionality, service, and security. Its offering includes a digital wallet and its accompanying card, foreign currency exchange services, as wellas near-instant credit decisions leveraging AI.The company was founded in 2015 by three Norwegian entrepreneurs Per Elvebakk, Jostein Svendsen, and Kyrre Riksen with a mission to shake up the British credit card market.