J.D. Power
Dylan Wilby has a diverse work experience spanning multiple industries and roles. Dylan currently holds the position of Customer Service Support Manager at J.D. Power, a role they have held since March 2021. Prior to this, they worked at Autodata Solutions as a Customer Service Support Manager, Customer Service Support Supervisor, Technical Account Manager, and Data Analyst from 2008 to 2021. In 2019, they also held similar positions at ChromeData. Earlier in their career, Dylan worked as a Technical Support Supervisor at TeleTech from 2006 to 2008 and as a Sales Associate at Alliance iCommunications Inc. from 2004 to 2006. Dylan's earliest work experience was as a Kitchen Manager at Under The Volcano from 2001 to 2004.
Dylan Wilby attended Fanshawe College from 2000 to 2002, where they pursued a degree in Culinary Management. During their time at Fanshawe, their field of study focused on Restaurant, Culinary, and Catering Management/Manager.
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J.D. Power
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At J.D. Power we amplify the voice of the consumer, and help brands improve the value of their products and services. Together, these principles empower everyone in the global commerce ecosystem, enabling better purchase decisions – and better business results. Since 1968, companies around the world have trusted J.D. Power to generate and gather the consumer insights that illuminate and inform business success. J.D. Power quality and satisfaction measurements are based on responses from millions of consumers annually, resulting in actionable tools and insights to help the firm's clients better serve their customers and be more profitable.