Jellyfish
Kristen Nielsen is an accomplished customer support specialist currently employed at Jellyfish since July 2022, bringing extensive experience in high-volume communications and operational support from previous roles at John Hancock and Starbucks. At John Hancock, Kristen served as a Life Commission Specialist, focusing on resolving complex issues for broker-dealer and wire house firms, while generating monthly reports and coordinating solutions. Kristen's leadership as a Manager at Starbucks involved driving sales in a multi-million dollar business and nurturing team talent, demonstrating a strong commitment to both operational efficiency and team development. Additional positions include client management and operational roles across various sectors, complemented by a Bachelor of Science degree in American History from Suffolk University.
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Jellyfish
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Jellyfish is the pioneer Engineering Management Platform that enables engineering leaders to align engineering work with strategic business objectives. By analyzing engineering signals and contextual business data, Jellyfish provides complete visibility into engineering organizations, the work they do, and how they operate.