Michelle Ward

Michelle Ward, MBA, PMP, LSSBB, currently serves as a Sr. Business Process Manager at Kaiser Permanente, where responsibilities include overseeing a $20 million membership system improvement portfolio across various lines of business and optimizing governance processes for Agile and SDLC teams. Previously held roles include leading a significant executive reorganization strategy and implementing industry best practices in system development life cycles for Medicare and Medicaid. Prior experience includes management consulting at Booz Allen Hamilton, focusing on healthcare supply chain improvements, and various supply chain roles at Taylor Guitars, where significant enhancements in inventory management were achieved. Michelle holds a Master of Business Administration in Finance from the University of San Diego and a Bachelor of Fine Arts in Interior Design from James Madison University.