Kapture CX
Gaurav Juneja currently serves as the Chief Revenue Officer at Kapture CX, focusing on enhancing customer experience for over 1000 large enterprises across 18 countries since February 2024. Prior to this role, Gaurav held significant positions, including Head of Digitisation at Google from July 2021 to February 2024, and Co-Founder of StarQuik, a TATA Enterprise, from December 2014 to July 2021, where rapid expansion in major Indian cities was achieved. Gaurav's earlier career includes leadership roles at Bryan Garnier & Co and Lehman Brothers, and experience at Reliance Retail, Li and Fung, and Standard Chartered Bank. Gaurav holds an MBA in Finance and Strategy from the Indian Institute of Management, Lucknow and a BBS in Finance from Shaheed Sukhdev College Of Business Studies.
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Kapture CX
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Kapture is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. Customizable as per business needs, the CX solution is trained on the basis of historical data i.e. it helps businesses provide feasible automated responses to their queries. Kapture pursues seamless integrations with platforms - ERP, Shopify, WooCommerce, Unicommerce, Magento & Logistics Partners as well as deep integrations with cloud telephony sources - Knowlarity, Ozonetel, Exotel, and others.