Ellen J.

Ellen J. has extensive experience in technical support and operations management, currently serving as the Technical Support Manager for Kaseya, overseeing the Datto RMM support operations in EMEA and leading the local team in Ireland. Previously, Ellen worked as a Technical Support Supervisor and Engineer for Datto RMM, specializing in Endpoint Detection Response and Remote Monitoring and Management solutions. Prior to Kaseya, Ellen held the position of Network Operations Center Engineer at Vesta, managing a 24/7 production environment and troubleshooting various systems. Ellen also contributed to AWS as a Data Center Operations technician, ensuring operational continuity in a critical environment. Academic credentials include a Bachelor of Science in Computer Science from Dundalk Institute of Technology.