Kaseya
Juan Gabriel Montero Martinez is a skilled professional with extensive experience in customer support and technical troubleshooting, currently serving as a Senior Customer Support Engineer at Kaseya since March 2022. Prior to this role, Juan Gabriel gained valuable knowledge in cybersecurity through a program at the University of Miami and worked as a Cyber Security Student, focusing on areas such as Offensive Security and Network Security. Additionally, experience as a Registered Behavior Technician and Behavioral Health Technician involved providing home-based ABA services. Previously, roles at Cisco and Sprint as a Technical Assistance Center Frontline Agent and Customer Service Representative, respectively, enhanced skills in technical support and client communication. Juan Gabriel holds a Bachelor's degree in Physical Therapy from Universidad Santa Paula and a Cybersecurity Professional certification from the University of Miami.
Kaseya
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Kaseya® is the leading provider of IT and security management solutions for managed service providers (MSPs) and small to medium sized businesses (SMBs).