Luisa Contreras

Luisa Contreras is an experienced professional in customer care and service management, currently serving as Senior Manager of Customer Care at Kerry since May 2023. Prior to this role, Luisa held various positions at Mars from March 2015 to May 2023, including Customer Service Manager and Collaborative Planning Forecasting and Replenishment, where responsibilities involved enhancing collaboration between departments and managing key performance indicators. Previous experience includes roles at Pernod Ricard as Coordinador de Autoservicios, and multiple positions at Nestle S.A., including Especialista Resurtido and Especialista Administración Comercial. Luisa began the career at Vitámedica SA de CV as a Project Leader focused on customer service. Educational qualifications include a Master's degree in Alta Dirección from Universidad Nacional Autónoma de México and a Bachelor's degree in Relaciones Comerciales from Instituto Politécnico Nacional.