KMS Lighthouse
Jessica Brazell is an experienced training specialist currently working at KMS Lighthouse since May 2023. Prior to this role, Jessica was with SiteMinder from March 2015 to March 2023, holding various positions including Learning and Development Consultant, Senior Customer Onboarding Specialist, and Training Implementation Specialist. Earlier in Jessica's career, experience included working as a Service Employee at Jane Divine and serving as an 8th Grade Math Teacher at Livingston ISD from June 2013 to May 2014. Jessica holds a Bachelor's degree in Education from Texas State University, earned between 2009 and 2013.
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KMS Lighthouse
KMS Lighthouse drives smarter, better business interactions with its knowledge management solutions. When customers and employees have issues, Lighthouse illuminates the path with instant answers. We use advanced technologies and take an innovative approach to build knowledge management solutions. Our knowledge system boosts productivity and efficiency with a powerhouse of digitized knowledge that’s easy to update, collaborate, share, or provide feedback in real-time. We have a SaaS knowledge management system with native integrations to social media, product catalogs, operational systems, chatbots, virtual assistants, and open API integrations with your existing applications such as CRM, ticketing, and help desk. Lighthouse offers a rewarding KM experience for both customers and employees alike, improving loyalty and satisfaction. What’s more, we’ve built the system so that your entire team can easily navigate through it in their natural language, and adopt it effortlessly without training. Lighthouse simplifies communications, elevates customer and agent experiences, engages and inspires people. Happy agents, happy customers.