KMS Lighthouse
Simon Sorrell has a diverse work experience spanning over several companies and roles. Their most recent position was at KMS Lighthouse, where they began working as the Chief Business Officer in January 2022. Prior to that, they served as the Chief Business Officer at Imvision, which was later acquired by Intuit, from November 2019 to January 2022. Simon also held the position of Head of Business Operations at PMG Advertising Agency from September 2016 to November 2019.
Before their tenure at PMG Advertising Agency, Simon worked at Marchex in various roles, including VP Client Operations & Strategic Partnerships, VP Local Client Operations, Sr Director Local Client Operations, Sr. Director Product Engineering, Publishing, Sr. Director Product Engineering – Perf Market Places, and Director of Quality Assurance. Their responsibilities at Marchex involved managing and growing the Pay Per Call Marketplace network, generating phone calls through mobile channels for various verticals, and overseeing the development of the Local Search Platform, among other tasks. Simon was with Marchex from March 2005 to April 2016.
Prior to their time at Marchex, Simon worked as the Team Manager of Quality Assurance at Orckit-Corrigent from 2000 to 2005. Simon also served as a Network Administrator at Global Mail from 1998 to 1999.
Overall, Simon Sorrell has extensive experience in business operations, client operations, product engineering, and quality assurance in industries such as advertising, telecommunications, and digital technology.
Simon Sorrell attended Rishon Lezion College. The degree, field of study, and duration of their education are not specified.
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KMS Lighthouse
KMS Lighthouse drives smarter, better business interactions with its knowledge management solutions. When customers and employees have issues, Lighthouse illuminates the path with instant answers. We use advanced technologies and take an innovative approach to build knowledge management solutions. Our knowledge system boosts productivity and efficiency with a powerhouse of digitized knowledge that’s easy to update, collaborate, share, or provide feedback in real-time. We have a SaaS knowledge management system with native integrations to social media, product catalogs, operational systems, chatbots, virtual assistants, and open API integrations with your existing applications such as CRM, ticketing, and help desk. Lighthouse offers a rewarding KM experience for both customers and employees alike, improving loyalty and satisfaction. What’s more, we’ve built the system so that your entire team can easily navigate through it in their natural language, and adopt it effortlessly without training. Lighthouse simplifies communications, elevates customer and agent experiences, engages and inspires people. Happy agents, happy customers.