Gbemi Fagbemi

Gbemi Fagbemi is an accomplished Service Design Lead at Laing O'Rourke, where responsibilities include leading cross-functional teams in designing user-centered experiences on the ServiceNow platform and developing a strategic roadmap for enhancing global customer journeys. Prior experience includes serving as an eCommerce Product Manager at MADE.COM, achieving significant customer conversion increases, and as a Service Design Manager at the Food Standards Agency, overseeing service design projects in compliance with Brexit requirements. Additional roles include Service Lifecycle Manager and Service Design Analyst, with a strong focus on user engagement and stakeholder collaboration. Gbemi holds a Bachelor's Degree in Sociology from the University of Nottingham.