Laivly
Nesrin Elsawi is an accomplished executive with extensive experience in leadership and entrepreneurship, currently serving as CEO and Co-CEO of SMART PLACE AG since January 2024. Previously, Nesrin was a Board Member at Fig, Chairperson of the Board at Laivly, and held various board roles at Pebble and ReturnBear. As Co-Founder, Managing Partner, and Board Member at Koru, a venture foundry backed by Ontario Teachers’ Pension Plan, Nesrin played a critical role in identifying innovative concepts and launching businesses globally. Prior experience includes serving as Product Director and Venture General Manager at BCG Digital Ventures, leading disruptive startups and teams. Nesrin’s educational background comprises an Executive MBA from California State University-Sacramento and dual degrees in Computer Science and Psychology from the University of Nebraska at Omaha.
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Laivly
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Laivly is part of the emerging class of CX technology that combines AI and automation with live agents to unlock the full value of human connection in customer care. By seamlessly connecting with existing contact center tools and systems (no API required), Laivly adds a powerful and intuitive artificial intelligence layer to the customer serviceagent’s desktop, empowering them to make faster decisions, speedier resolutions, smarter appeasements, and perfectly on-brand responses.Led by a team of experienced contact center veterans, Laivly grew out of the unique needs and challenges of customer service programs. Laivly works with the world’s most influential brands to improve the customer experience by focusing on the agent experience. Laivly is a privately held company based in Winnipeg, Canada. Learn more at https://www.laivly.com.