Tom Church

Tom Church currently serves as the Head of Implementation EMEA at Lightspeed Commerce, focusing on optimizing profitability and enhancing the customer onboarding experience in the UK market. Previously, Tom was the Restaurant Onboarding Manager for Deliveroo, where responsibilities included expediting the onboarding process for SMB customers to ensure successful product adoption. With a robust background at Just Eat Takeaway.com as the UK Manager for Restaurant Success, Tom concentrated on driving partner loyalty and establishing systems for tracking operational concerns. Earlier roles include Senior Customer Service Team Manager and Customer Service Team Manager at Booking.com, with responsibilities spanning over 65 employees and multilingual operations. Additional experience includes project coordination at J Brand Ltd and team leadership at Resolved Claims Limited, underscoring a strong capability in team performance management and customer service optimization. Tom holds A Levels in Business, Government & Politics, and English from Bedford Modern School.