Kellie Snyder

With over two decades of global leadership experience in professional services and customer success, Kellie is a proven expert in building and scaling organizations to drive customer retention and financial growth. She has held senior leadership roles at prominent technology companies including Adobe, CA Technologies (now Broadcom), Deputy and Lithium (now Khoros), where she was responsible for large professional services teams and P&Ls in dynamic, multi-product SaaS environments. She served as Chief Customer Officer at Deputy and most recently at Onapsis where she was responsible for all post-sales teams including renewals.

Her career is distinguished by a focus on creating the foundational people, processes, and technologies necessary for Customer Success, Services, Education, and Support teams to excel. With deep domain expertise in content management and digital customer experience, her work spans a broad range of technologies from analytics and social media to workforce management and security. She began her career at Accenture, and her experience includes growing organizations through significant M&A and global transformation initiatives.