Lively, Inc.
Madeleine Mitchell's work experience includes:
- Member Support Associate at Lively, Inc. (2022-present): Madeleine provides support to account holders via phone, email, and chat, solving complex tasks related to HSAs and FSAs. Madeleine also generates tickets for product issues and resolves them using software such as TalkDesk, ZenDesk, and Jira.
- Resolution Analyst at Amrock (2021-2022): Madeleine assists title agents, clients, and vendors in correcting transactions that may affect disbursement at closing. Madeleine reviews closing documents to ensure accuracy and compliance. Madeleine also verifies and releases outgoing fees.
- Customer Support Coordinator at Spectrum (2020-2021): Madeleine provides pre and post-sales support, handles high-volume calls, and collaborates with different departments to resolve customer issues. Madeleine maintains strong product and service knowledge.
- Client Services Manager at OfficeMax (2018-2020): Madeleine manages a team, provides training, handles managerial duties like payroll and scheduling. Madeleine resolves customer relation issues in accordance with company policies.
Madeleine Mitchell holds a Bachelor's degree in English Language and Literature, General from The University of Texas at San Antonio.
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Lively, Inc.
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Lively is a modern Health Savings Account (HSA) platform for employers and individuals. Lively’s user-centric solution creates an intuitive user experience allowing consumers to get the most out of their HSA.