Zakariye Ahmed

Zakariye Ahmed is a Professional Services Manager at Loopio since May 2022, leveraging extensive experience in technical support and application analysis. Prior roles include Application Support Analyst at Resolver Inc., where Zakariye enhanced the Technical Support Desk's quality and efficiency, achieving a 99% satisfaction rating on support tickets. Earlier experience encompasses positions such as Service Desk Analyst at Leonardo Worldwide Corporation, where Zakariye coordinated issue resolution, and Technical Support Representative at ecobee, providing comprehensive support across various customer segments. Academic qualifications include a Bachelor of Commerce in Information Technology from York University and a Project Management certificate from the University of Toronto, along with participation in the Junior Analyst Training Program by NPower Canada.