Lux Research
Heather Stevens is an experienced Customer Experience Manager currently with Lux Research since August 2021, previously serving as a Customer Success Manager at Right Networks from August 2015 to August 2021. In that role, Heather was the daily point of contact for major clients, facilitating the use of cloud services and managing interdepartmental communication, invoice auditing, user onboarding, and application deployment, while also handling escalated tickets. Earlier experience includes roles as a Tier 1 Technical Support agent at Right Networks and as a College Tech Intern at BAE Systems, where Heather worked on website maintenance and coding projects. Education includes an Associate's degree in Computer Science from Manchester Community College, obtained between 2013 and 2015.
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Lux Research
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Lux Research is a leading provider of tech-enabled research and advisory solutions, helping clients drive growth through technology innovation. A pioneer in the research industry, Lux uniquely combines technical expertise and business insights with a proprietary intelligence platform, using advanced analytics and data science to surface true leading indicators.