Jonathan Desta

Jonathan Desta is a Senior Client Relations Representative at Mackenzie Investments since November 2018, specializing in RESP, RDSP, and Group Accounts while educating advisors and clients on products and services. Previous roles include Product Owner, where Jonathan led stakeholder interviews, managed product roadmaps, and facilitated collaborations for the Salesforce Service Cloud, applying Scrum methodology for efficient backlog management. Jonathan also has experience in retail as a Sales Associate at TJX Canada and Forever 21, demonstrating strong multitasking and customer service skills. A former Software Quality Assurance Tester at Ubisoft Toronto, Jonathan conducted software testing to ensure quality and performance. Jonathan holds a Bachelor's Degree in Sociology and Political Science from Ryerson University, obtained in 2018.