Karenne Hopson

Karenne Hopson is an experienced ERP Business Analyst and IT Service Desk Manager at Mactac North America, where responsibilities include managing service desk activities, ensuring first call resolution, facilitating training, and conducting user acceptance testing for software changes. Previously, Karenne served as an IT Application Support Analyst II and IT QA Functional Analyst I, focusing on manual testing of ERP systems and troubleshooting hardware and software issues. Educational qualifications include a Bachelor of Science in Business Information Systems from Indiana Wesleyan University, a Certified Project Management credential from The University of Akron, and an Associate of Applied Business in Business Management-Operations from The University of Akron.