Liliana Medina

Liliana Medina is an experienced hospitality professional with a robust background in guest relations and experience management. Currently serving as a Guest Relations Manager and Department Head at Mandarin Oriental Hotel Group since December 2022, Liliana previously held the position of Guest Experience Manager at Faena from December 2021 to December 2022. Additional experience includes serving as an Assistant Chief Concierge on the pre-opening team at Sofitel Mexico Reforma from August 2019 to September 2021, and participating in a comprehensive training program at Swire Hotels from February 2018 to February 2019. Early career experience at W Mexico City from December 2015 to January 2018 involved delivering exceptional guest services under the W Experience Agent role. Liliana holds a bachelor's degree in Hotel Administration/Management from Universidad del Valle de México, completed in 2015.