Kerstin Strayer

Kerstin Strayer is a seasoned Customer Relationship Management Specialist at Mercedes-Benz USA since July 2015, where responsibilities include developing and implementing national CRM strategies aimed at enhancing revenue, profitability, and customer loyalty through data-driven insights. Prior roles at Mercedes-Benz included supporting multi-channel CRM campaigns and managing various marketing projects. Kerstin’s experience also encompasses administrative support roles, including Executive Assistant to the CFO at Mercedes-Benz USA and the President at BLG Logistics, Inc., as well as project management at EVS Translations. Beginning a career in customer service as a Call Center Agent at T-Mobile and as a Scout on the AIDAaura cruise ship further diversified Kerstin's professional background.