Chris Hedrick

Director Of Customer Service at McMaster-Carr

Chris Hedrick is a seasoned professional with extensive experience in customer service and operational management, currently serving as the Director of Customer Service at McMaster-Carr since February 2010, where responsibility includes leading a premier customer service organization. Prior roles at McMaster-Carr span from Regional Project Manager, focusing on company vision and productivity improvements, to Regional Warehouse Operations Manager, overseeing distribution operations. Chris's earlier experience includes managing sales operations and finance, delivering significant enhancements in delivery response times and operational efficiencies. Previously, at Luk Transmission Systems LLC, Chris acted as Project Manager and Lean Leader, coordinating cross-functional teams to drive new projects. A foundational background in engineering was established with a Bachelor of Science in Mechanical Engineering from Ohio University and further enhanced with an MBA from Ursuline College.

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McMaster-Carr

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McMaster-Carr develops products that are used to maintain, repair, and operate manufacturing plants and large commercial facilities. The company’s product categories include pipes, tube and hose fittings, pumping and filtering, process control and instrumentation, plumbing and janitorial machinery maintenance, measuring, leveling, andinspecting, heating, air conditioning, and ventilation, lighting and electrical, power transmission, fabricating, cutting and sawing, machining and clamping, abrasives, finishing, and parts treating, material handling, storage hand tools, hardware fastening and sealing, raw materials, and protective clothing.McMaster-Carr was founded in 1901 and is headquartered in Elmhurst, Illinois, United States. The company has distribution branches in Robbinsville, New Jersey; Santa Fe Springs, California; Atlanta, Georgia and Cleveland, Ohio.