Mersive Technologies
Shai Kowitt has a diverse work experience spanning various roles and industries. In 1997, Shai worked as a Psychology Laboratory Director, managing psychology laboratories and providing technical support for computer hardware and software failures. From 1999 to 2000, Shai worked as an Assistant Manager in Supplies & Farming while volunteering at a kibbutz.
In 2000, Shai joined George Mason University again, first as a 2nd Level Support Center Specialist, providing support to faculty, staff, and students on computing, network, and voice problems. Shai also acted as a knowledge source for the support staff and developed documentation and training for emerging technologies. Later, Shai became a Support Center Supervisor, overseeing a team of help desk professionals.
In 2002, Shai worked as a contractor for Randstad, and then in the same year, returned to George Mason University as a contractor before becoming a full-time Support Center Supervisor. In this role, Shai supervised a team and provided support to technicians while also writing Standard Operating Procedures.
Starting in 2003, Shai worked at Spectra Logic, initially as a 1st Level Support Technician providing technical support for robotic tape libraries. Shai later became a Hardware Support Specialist, troubleshooting complex issues onsite at customer data centers. Finally, Shai served as a Team Lead, supervising shift employees and resolving escalating situations relating to enterprise-level tape libraries and disk solutions.
From 2007 to 2019, Shai worked at Webroot Inc., starting as a Tier 3 Consumer Technical Support Engineer before progressing to various leadership roles. Shai managed support escalation teams and research teams focused on malware and web analysis. Shai also oversaw department fiscal costs and operations across multiple locations globally.
Most recently, Shai joined Mersive Technologies in 2020 and has held the positions of Manager, Customer Support and Director, Support Operations.
Shai Kowitt obtained a Bachelor of Arts degree in Psychology with a concentration in Neuroscience from the University of Maryland Baltimore County. This educational achievement took place from 1992 to 1997.
Mersive Technologies
Mersive is a provider of wireless media streaming and collaboration software for corporate, education, and government markets. The Mersive Solstice platform transforms meeting spaces into collaboration hubs enabling groups to work in more dynamic and productive ways. Their flagship product Solstice delivers unparalleled ease of use for meetinggoers and ease of management for IT administrators. The company's patented software enables a new class of displays by unlocking display infrastructure to create affordable collaboration environments that foster interaction, facilitate decision-making, and cultivate creativity. By removing the need for video cables and converters, Solstice improves meeting productivity and transforms traditional conference rooms and classrooms into collaborative, multi-user environments. Kepler, its cloud-based meeting room monitoring and analytics platform, centrally monitors Solstice-enabled meeting rooms to provide powerful analytics on user collaboration and room utilization. Together, Solstice and Kepler empower organizations to optimize their common spaces for greater usability, productivity, and ROI.Mersive was founded in 2006 and is based in Denver, Colorado, United States.