Message Direct
Katrina J. is an experienced human resources leader with a diverse background across various organizations. Currently serving as Chief People Officer at Message Direct since April 2024, Katrina has held multiple senior HR positions including Director at AHRLANG LTD since January 2017, and interim Human Resources Director roles at Sopra Banking Software. Previous roles include Head of Human Resources at Duologi during a period of significant organizational change and Senior Human Resources Business Partner at Vodafone. Katrina's early career featured pivotal roles such as Director of Human Resources at RingGo Cashless Parking and Head of Human Resources at Mast-Jägermeister UK Ltd, where significant HR initiatives were successfully implemented. With a foundational career at Gamma, where the HR function was established and expanded, Katrina has shown a consistent commitment to enhancing HR practices and people development. Educational qualifications include an MA in Scandinavian Studies from The University of Edinburgh and a postgraduate diploma in HR Management from the University of West London.
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Message Direct
27 years of exceptional, quality driven 24/7 live phone answering and call handling services for business of all sizes and across all sectors. In business the phone is vital. It is your personal link between you, your team, and your customers. But there will always be times when you can't be there to answer, and if you are missing out on calls ... you could be missing out on business. We have the solution to keep you in touch with your customers, so that you get your calls, not your competitors. With Message Direct you can be guaranteed that when someone wants you to have their business, you can be sure of getting their call. MD, Alan Farthing says “In a multi-channel world, where customer interactions take many interdependent routes across telephone (voice), email, social media and instant messaging to just name a few, Message Direct are committed to delivering a 24/7/365, omni-channel service. The company is not, however, limited to automation of the customer contact process and very much specialise in the use of highly trained live agents to deliver a bureau service with a dedicated feel” "In these challenging times of a global pandemic wholesale disruptions to business-as-usual has seen a dispersed workforce and home-working as the new norm, but by outsourcing reception/switchboard, live chat, email and social media interactions the customer journey not only remains intact but can be enhanced allowing business of all size to outmanoeuvre the challenges of Covid-19"