Krystal Roloff

Krystal Roloff is an experienced professional in operations and customer experience, currently serving as the Director of Store Customer Experience at Michaels Stores since April 2023. Prior to this role, Krystal held positions such as National Senior Director of Revenue Cycle at Steward Health Care and Director of Operations at Conifer Health Solutions, where responsibilities included managing a blended team for revenue cycle support and developing data collection systems. Krystal's extensive background at Match encompasses various leadership roles, including Director of Operations, Training, and Quality, where oversight of operations and budgeting was critical. Earlier experience with Pier 1 Imports included training customer care agents and liaising between departments. Krystal holds a degree from Bradley University.