Melanie Mychelle Dunham

Melanie Mychelle Dunham is a seasoned professional in operations management, currently serving as a Senior Operations Manager at MicroSourcing since July 2011. In this role, Melanie oversees daily account operations and manages a team of Account Managers and Operations Specialists, facilitating performance updates through coaching sessions and performance reviews. Previously, Melanie held titles such as Operations Supervisor and Operations Manager, where responsibilities included client relationship management, project monitoring, and continuous improvement initiatives. Prior experience at TELUS International Philippines includes roles as Senior Team Captain and Senior Customer Interaction Associate, focusing on team performance and conducting extensive research. Melanie holds a Bachelor of Science degree in Community Development and Political Science from the University of the Philippines, completed in 2008.