Nikola Dlacic

Nikola Dlacic is an experienced professional in the telecommunications industry, currently serving as an Account Growth Manager at Mitto since September 2023, where responsibilities include developing messaging strategies for large enterprise customers, driving proactive initiatives for maximizing net revenue, and managing customer performance monitoring. Previously, Nikola held roles as Routing Quality Manager and Routing Engineer, demonstrating expertise in managing complex delivery issues and enhancing service quality, particularly in SMS delivery and data services. As a founder of DND Universal doo and co-founder of TD Academy, Nikola has a strong background in client relationship management, business strategy development, and operational optimization. Nikola holds a degree from the University of Belgrade's Faculty of Organizational Sciences.