Jake Nordquist

Jake Nordquist is a seasoned professional in customer success, currently serving as Senior Director of Customer Success at MoEngage since June 2025, where the focus is on empowering consumer marketers with AI tools for enhanced customer relationships. Prior to this role, Jake held various positions at Iterable from March 2020 to June 2025, culminating in the role of Director of Customer Success, overseeing a substantial $43 million book of business in North America and Australia/New Zealand. Jake's extensive experience also includes a decade at Intelligent Office, where responsibilities ranged from Interim Chief Operating Officer to managing Customer Success and account management teams. Institutional knowledge was further solidified through project management, sales training, and innovative technology implementations. Jake holds a Bachelor's degree in Communication and Media Studies from the University of Washington.