Muazzam S.

Technology Manager - Service Desk, Incident Management & Knowledge Management at Morrisons

Muazzam S. is a seasoned Technology Manager with extensive experience in IT service delivery and process management, currently leading Service Desk, Incident Management, and Knowledge Management at Morrisons since December 2021, where responsibilities include ITIL-driven process ownership and customer-centric service excellence. Previous roles at BJSS involved IT service process analysis for critical NHS digital services, while at Provident Financial Group, Muazzam S. managed incident and problem management across various financial products, demonstrating strong leadership in major incident resolutions and service performance. Educational qualifications include an Advance Level Apprenticeship in Customer Service and a BTEC National Certificate in IT e-Practitioners.

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Morrisons

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Morrison Supermarkets PLC is engaged in the operation of retail supermarket stores under the Morrisons brand and associated activities. The Company offers products, such as Free From, World Foods, Food To Go and Nutmeg clothing. It has food manufacturing capabilities in meat, fish, bakery, fruit and veg, deli and flowers. Its Morrisons branded beef, lamb, pork, chicken, milk and eggs are sourced in the United Kingdom. The Company serves customers across the United Kingdom through approximately 500 stores and an online home delivery service. It operates from over 10 manufacturing sites across Britain. The Company operates over seven regional distribution centers and a national center servicing its supermarkets. Its subsidiaries include Bos Brothers Fruit and Vegetables B.V., Erith Pier Company Limited, Firsdell Limited, Kiddicare Properties Limited, MHE JV Co Limited, Neerock Farming Limited, Neerock Limited, Rathbone Kear Limited and Wm Morrison Produce Limited.


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