Fernando Duarte

Fernando Duarte is an experienced professional in customer success and operations, currently serving as Team Leader of Customer Success at Mottu since November 2022. In this role, Fernando is responsible for developing team members through feedback and coaching, identifying improvement opportunities in collaboration with other departments, and monitoring key performance indicators such as NPS and productivity. Prior to this position, Fernando held various roles including Fraud Analyst at Mottu, Customer Success Specialist at Gen Shop, Operations Team Leader at Bora Bora Delivery, and Customer Support Professional at both Bora Bora Delivery and 99. Fernando began the career as a customer service representative at Uber and has a solid foundation in workplace safety as a Technician in Safety at Braspress Transportes Urgentes. Education includes a degree in Human Resource Management from Sumaré and ongoing studies at Babel Academy of English.