Mr & Mrs Smith
Lee Ruddle is an experienced executive in customer engagement and media monetization, currently serving as Chief Customer Officer and Customer Director at Mr & Mrs Smith since January 2019. Prior to this, Lee held several key positions at dunnhumby from 2004 to 2018, including Global Director of Media Monetisation, where responsibilities included assisting retail clients in commercializing their data and media assets. Additional roles at dunnhumby encompassed Customer Engagement Director, Director of Communications and Media for International Markets, and Head of Communication and Media for Latin America, showcasing a deep expertise in developing strategies that enhance customer engagement and maximize media opportunities.
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Mr & Mrs Smith
Mr & Mrs Smith (a nod to the classic check-in nom de plume for illicit stays of old) began life in 2003 and has evolved into a global travel club with more than a million like-minded members. Our carefully curated (and responsibly sourced) collection now includes hotels in the sky (if you’ve never woken up in a treehouse, we can change that), hotels in caves, hotels above water, hotels underwater (well, partially), hotels a million miles away, hotels on your doorstep… It’s no accident that the collection is so special. Entry is by invitation only and every hotel is visited by our team and anonymously reviewed by a diverse bunch of trusted tastemakers, including Stella McCartney, Philip Treacy and Dita Von Teese, to name a few. Our work doesn’t stop with considered curation, mind. We ensure that our members receive the very best service, support and inspiration. It’s what makes us the travel club for hotel lovers. And if every club has a purpose, ours is to knock your socks off – with help from the world’s very best bedrooms…