Sheila Walton

Sheila Walton is an experienced Customer Service professional currently serving as Customer Service Support Manager at MRI Software since April 2023. Prior to this role, Sheila held the position of Customer Care Manager at AdvanceOnline Solutions, Inc. from November 2021 to April 2023. Sheila's earlier experience includes serving as Team Manager at Aon Hewitt from February 2011 to November 2017, where responsibilities involved guiding call center team members and fostering a positive work environment. Additionally, Sheila worked as Call Center Manager and Escalation Manager at Revacomp, Inc / Onesource, Inc from June 1991 to August 2010, overseeing project coordination, call flow efficiency, and escalations. Sheila is an alumnus of Sam Houston State University.