Nicola Gwinnett

Nicola Gwinnett is an experienced People Services Manager at the National Trust, where responsibilities include managing the efficient delivery of People Services for a workforce that varies between 5,000 and 11,000 employees. Key achievements involve stabilizing people processes, developing a new HR business model, and introducing an HR Service Promise with associated KPIs and SLAs. Prior to this role, Nicola served as HR Operations Manager at the Department for Business Innovation and Skills, focusing on the operational service's delivery during a transitional period, and held multiple positions at RCUK SSC Ltd, including Interim Head of HR and Payroll Service Delivery and Head of Resourcing. Additional experience includes serving as Recruitment Operations Manager at the Medical Research Council and developing a shared recruitment service for EPSRC. Educational background includes studies at Chippenham College from 1977 to 1979.