Tim Benz

Tim Benz is an experienced professional in the fields of product support and customer success, currently serving as Senior Manager of Product Support at Neostella since July 2025. Prior roles include Customer Success/Technical Account Manager at Uniphore, where responsibilities involved managing B2B client accounts for Enterprise Conversational AI SaaS applications, and Customer Success Manager at Red Box. Tim also held positions at FIS as Service Delivery Manager for critical banking functions, and at Northwestern Mutual as an Application Developer focused on data integration and analytics. Previous experience includes various roles at Fidelity National Information Services and Metavante, where Tim developed expertise in network monitoring, software testing, and business systems analysis. Tim began a career in hospitality with Sanford Restaurant and holds a Bachelor of Science degree in Biological Conservation from the University of Wisconsin-Milwaukee.