Netfor
Ian Medley is a seasoned marketing professional with a diverse background spanning various roles in sales and marketing. Currently serving as Marketing Manager at Netfor, Inc. since December 2019, Ian has previously held positions including Sales and Marketing Coordinator and Business Development Representative at the same company. Prior experience includes a Marketing Assistant role at Knapp Supply Co., where significant contributions involved enhancing social media presence and managing logistics for sales operations. Ian's early career featured internships at Coles Marketing, focusing on client prospecting and marketing strategy development, as well as a Marketing Assistant position at Abreu Motors, emphasizing client communication and luxury vehicle presentation. A graduate of Ball State University with a Bachelor's degree in Marketing, Ian also possesses foundational experience in sales from roles at DICK'S Sporting Goods and Finish Line.
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Netfor
The ART and Science of the Customer Experience is a proven combination of knowledge and understanding to create happy clients. We’ve created an outsourced solution to leverage our know-how toward creating seamless client support while removing the burden of tier one care. Our 24x7x365 offering incorporates collaborative results for your technology needs. With Netfor’s ART and Science methodology, there’s no waiting for a call to be answered and no shortage of brainpower when a challenge hits your network. Our agents work together to address problems quickly – for you and your clients. The bottom line: We respond when you need it the most. Tier One and NOC Services: • Create a standard operating procedure manual (your owner’s manual) for your service desk • U.S. based agents in the heart of the Midwest • 24 x 7 availability, 365 days a year. Use us during business hours and beyond • Dedicated call management system for you and your team(s) • A live person is always addressing your needs, each and every ticket • A sophisticated platform is included in our service – no hidden licensing fees • ITSM and ITIL based • Target 5 percent or less call abandonment rate • 70 percent target call answer time of 20 seconds or less; 85 percent target email response of 2 hours or less • First call resolution target of 70 percent and greater Netfor’s offering is ideal for helping your technology team create a 24/7 support model fast. We shine when the heat is on and the timeline is tight – just like you. We have been recognized as a support leader, drink the ITIL kool-aid and foster a client satisfaction rate of 98.9%. Let’s talk about where our support ends and yours begins and how, together, we can create meaningful customer experiences.