Network for Learning (N4L)
Erick Burbano is a skilled network engineer specializing in customer support, currently serving as a Jr. Network Engineer - Customer Support Specialist at Network for Learning since August 2023. Previously, Erick worked as an ICT Service Delivery Technician at healthAlliance, focusing on IT customer hardware and software orders, and has experience as a Spark Representative at Spark New Zealand, addressing customer inquiries across various channels. Erick's background includes roles as a Design Engineer - Consultant at Claro Ecuador, where responsibilities included designing complex connectivity solutions, and as a Technical Support Representative at Puntonet S.A., providing troubleshooting and system problem resolution. Erick's educational qualifications include an Engineer's degree in Electronic and Telecommunications Engineering from Universidad Politécnica Salesiana and a Diploma in Business Information Technology from AEI - Alpha Educational Institute, along with an IELTS Certificate from EC English Language Centres.
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Network for Learning (N4L)
Network for Learning (N4L) is a Crown-owned technology company, delivering a wide range of managed broadband, Wi-Fi and cybersecurity products and services, on behalf of the Ministry of Education, to schools and kura across the motu. We provide fully funded internet for all state and state-integrated schools and kura, operating one of the largest broadband networks in Aotearoa New Zealand, accounting for nearly 25% of the country’s daytime business internet traffic. Our team of dedicated network, cybersecurity and service delivery experts help more than 900,000 tumuaki, kaiako and ākonga enjoy daily access to a safer and more reliable online learning environment. Keeping schools safer online is a team effort. N4L works alongside Government, education and technology partners to help improve digital learning experiences and outcomes for all.