Network for Learning (N4L)
Heather Jones is a seasoned professional with extensive experience in customer success and experience management across the telecommunications and construction sectors. Currently serving as Customer Success Lead at Network for Learning (N4L) since November 2022, Heather previously held roles including Customer Experience Manager at Go Tiny Homes, where project compliance and client-construction communication were prioritized. Notable experience at Vodafone New Zealand encompassed positions such as Segment Operations Manager, Head of Customer Experience for Wholesale, and Enterprise Customer Care Transformation Manager, where leadership in customer experience transformation and process improvements resulted in significant operational benefits. Earlier career stages at Spark New Zealand involved roles in Customer Operations Transformation and Assure Transformation Management, focusing on continuous improvement initiatives to enhance customer experiences. Heather Jones holds a degree from The University of Waikato and has a background in various roles that emphasize operational efficiency and customer satisfaction.
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Network for Learning (N4L)
Network for Learning (N4L) is a Crown-owned technology company, delivering a wide range of managed broadband, Wi-Fi and cybersecurity products and services, on behalf of the Ministry of Education, to schools and kura across the motu. We provide fully funded internet for all state and state-integrated schools and kura, operating one of the largest broadband networks in Aotearoa New Zealand, accounting for nearly 25% of the country’s daytime business internet traffic. Our team of dedicated network, cybersecurity and service delivery experts help more than 900,000 tumuaki, kaiako and ākonga enjoy daily access to a safer and more reliable online learning environment. Keeping schools safer online is a team effort. N4L works alongside Government, education and technology partners to help improve digital learning experiences and outcomes for all.