Palak Jain

Service Delivery Specialist at Network for Learning (N4L)

Palak Jain is a Service Delivery Specialist at Network for Learning (N4L) since May 2022, focusing on project support and scheduling within PMO governance. Prior to this role, Palak served as a Service Delivery Coordinator at New Zealand Post from September 2015 to April 2022, where responsibilities included customer relationship management and business growth initiatives. Additional experience includes roles as a Card to Call Administrator at New Zealand Post, both before and during a tenure, handling customer inquiries and training staff. Palak began a career as a Customer Service Officer at Kiwibank and progressed from Shift Manager to Store Manager at Oporto Franchising Pty Ltd, overseeing operations and customer service. Education includes a Diploma in Business Level 6 from Cornell Institute of Business and Technology and a Bachelor of Commerce from Veer Narmad South Gujarat University.

Location

Auckland, New Zealand

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Network for Learning (N4L)

Network for Learning (N4L) is a Crown-owned technology company, delivering a wide range of managed broadband, Wi-Fi and cybersecurity products and services, on behalf of the Ministry of Education, to schools and kura across the motu. We provide fully funded internet for all state and state-integrated schools and kura, operating one of the largest broadband networks in Aotearoa New Zealand, accounting for nearly 25% of the country’s daytime business internet traffic. Our team of dedicated network, cybersecurity and service delivery experts help more than 900,000 tumuaki, kaiako and ākonga enjoy daily access to a safer and more reliable online learning environment. Keeping schools safer online is a team effort. N4L works alongside Government, education and technology partners to help improve digital learning experiences and outcomes for all.


Employees

51-200

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