New Leaf Service Contracts, Inc.
James Spears is an accomplished customer service and operations leader with extensive experience in enhancing team performance and driving quality improvements. Currently serving as Customer Service Manager at ApproveShield since February 2024, James previously held the role of Quality Assurance Manager at Priceline, where significant achievements included redesigning quality forms and reducing vendor attrition. James's experience also spans roles such as Call Center Operations Manager at Faneuil Inc, where effective initiatives reduced employee attrition, and District Manager at Speedway LLC, focused on cultural cohesion and leadership development. With a strong foundation in training and sales management from positions at TLC Associates and Empire Today, along with a Bachelor's degree in Creative Writing from the University of Pittsburgh, James combines strong operational acumen with effective team leadership skills.
New Leaf Service Contracts, Inc.
Founded and managed by forward-thinking industry professionals. We’ve been there and done that and saw an industry desperate for a whole new approach. New Leaf Service Contracts was built on a foundation of fanatical customer care and client support. Today, as one of the few remaining independent providers, we continue to be one of the fastest growing companies in the industry and support millions of customers just like yours. We provide coverage and support in every channel of distribution, help you offer plans at each customer touch-point and provide unique coverage benefits for almost all categories of products from major appliances and electronics to furniture, jewelry and even eyewear! We support the products people count on every day. Integrity / Transparency / Flexibility Let New Leaf Service Contracts show you a whole new approach. When things don't go as planned, have a partner you can count on. Devoted to integrity, communication, service and community, turn over a new leaf with New Leaf Service Contracts.