Richard New

Richard New is a seasoned IT professional with extensive experience in technical support and service management. Currently serving as a Senior Technical Support Consultant at NewRocket and a Senior Support Consultant at Highmetric.com since March 2013, Richard specializes in vendor products such as BMC Remedy and Remedyforce. Prior to these roles, Richard held positions as a Support Consultant at Devoteam, where expertise in BMC Remedy Products was developed, and as a Senior Service Management Analyst at Direct Line Group, delivering IT services for various companies. Earlier experience includes serving as a Service Level Analyst for the EMEA Region at Galileo International and as a Senior Computer Operator at Alexander Howdens Group Management Services Ltd.