Nextcare
Mohammed Rihan has extensive experience in customer service and tour operations, with a diverse professional background spanning over a decade. Currently serving as Care Center Manager at Nextcare since February 2014, Rihan has held multiple roles within the company, including Assistant Manager and Supervisor, focusing on timely customer service and quality improvement. Additionally, Rihan has been an English Tour Guide for various tour companies since March 2008 and managed tours as a freelance guide from 2010 to 2016. Earlier experience includes roles in customer service for Arabic Trader for Forex and YAT Learning Centers. Rihan holds a degree in Hotels & Tourism from Helwan University, Cairo.
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Nextcare
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Nextcare is the leading “Third Party Administrator” (TPA) for the insurance industry in the GCC & MENA region. Since its establishment in 1999, the company specializes in providing complete health insurance management and administration services to insurers and other healthcare payers providing the perfect balance between the best customer service and the maximum cost optimization in addition to compliance with regulators. Nextcare operates the region’s first 24/7 medically staffed and multilingual call center for a direct and partner network allowing cashless access across various countries. With more than 4 Million members under management, the company administers an annual portfolio of over USD 1 billion claims in value and 8.5 million claims in volume for more than 120 clients including insurance companies and self-funded schemes. Being a member of the renowned Allianz Group, Nextcare creates and tailors health insurance management programs covering Customer Service, Risk Assessment Solutions, Managed Care Services, Software Solutions and Added Services. Nextcare employs more than 1,100 employees located in its branches in the UAE, Lebanon, KSA, Egypt, Bahrain, Oman, Qatar, Kuwait, Morocco and Tunisia. Awarded “TPA of The Year" Award at the 3rd Middle East Insurance Industry Awards 2016.