Carmen Zhao

Carmen 司焰 Zhao 赵 is an experienced operations manager with a strong background in compliance and customer experience. Currently serving as a Senior Operations Manager at Niantic, Inc. since September 2019, Carmen previously held roles such as Customer Experience Lead at MyAssets and Compliance Director at PingPong Financial, where responsibilities included managing relationships with regulatory bodies. Carmen's extensive career includes positions at PayPal as Operations Vendor Manager and Lead Compliance Program Manager, and at IBM as Transition Manager for finance and accounting processes. Additionally, Carmen worked at Genpact as Operations Manager, overseeing processes in Japan, Australia, and New Zealand, and began a career focus on quality management as a Quality Black Belt at GE Shared Services.