Michele Hutchinson

Michele Hutchinson is a seasoned professional with extensive experience in technical account management and contact center operations. Currently serving as a Senior Technical Account Manager at NICE CXone since November 2018, Michele focuses on client relationships, problem resolution, and technological advocacy for enterprise-level accounts. Previous roles include Director of Contact Center Operations at WorkCare, where leadership was provided to optimize operations, and Senior Director of Call Center Services for Medicare Advantage at Blue Cross Blue Shield of Arizona, emphasizing member retention and service strategies. Earlier positions at MassMutual, AGIA, UnitedHealthcare, Planned Parenthood, and Mazda North American Operations contributed to a solid foundation in customer service, operational effectiveness, and team management. Michele holds a Bachelor of Business Administration degree from the University of La Verne.